Remote Maintenance Service
for Industrial Radar Level Transmitter

SUPPORT

Matsushima Measure Tech offers a Remote Maintenance Service that enables the adjustment and commissioning of level transmitters from remote locations via the internet.

This service is ideal for field testing, commissioning, and trial operation, especially when on-site access is limited or costly.

By eliminating the need for on-site engineer dispatch, our remote service helps improve efficiency, safety, and cost performance across global operations.

Remote adjustment eliminates travel and accommodation expenses associated with dispatching service engineers to customer sites.

• No need to coordinate engineer schedules for on-site visits
• No on-site safety training or entry procedures required for visiting engineers
• Faster commissioning and troubleshooting

Remote maintenance minimizes the need for engineers to enter hazardous or difficult-to-access industrial environments, ensuring safer operations.

Our Remote Maintenance Service allows Matsushima Measure Tech engineers to connect securely to your equipment and perform:

• Initial setup and parameter adjustment
• Commissioning support
• Fine-tuning during trial operation
• Operational checks and troubleshooting

All adjustments are performed while communicating directly with on-site personnel via phone or online tools.

• Wi-Fi connection is required for remote adjustment
• Please ensure stable signal strength at the location where the adjustment kit is installed

• Power is required for a laptop PC and pocket Wi-Fi device
• Please prepare two AC 100V power outlets (using power strips if necessary)

• Please assign one local support person who can communicate with our engineers by phone during the adjustment process

This service is available for the following Matsushima Measure Tech products:

When contacting us, please provide the following information:

• Application / installation purpose
• Model number
• Serial number
• Quantity of units

Our team will guide you through the next steps and provide detailed service documentation.